Issues in the payment process can occur for various reasons. It might be due to an outage at your bank, problems with BankID, limitations imposed by your bank, a technical issue within the payment flow of the housing app, or other reasons.
To assist you in the best possible way, it's important to provide as much information as possible when you contact us about the issue you're experiencing. This will help our technical team troubleshoot the problem effectively. Therefore, make sure to:
- Explain the issue as thoroughly as possible.
- If possible, include a screenshot of any error messages you encountered in the app, along with information on where in the payment process the issue occurred.