There are several reasons why you might not be able to log in. Here are some possible causes:
- You are not supposed to log in:
- You are not listed on the lease and have not been invited to the app as a "Guest". The app is linked to the leaseholders' information, which allows them to log in using one of the three login options: BankID, SMS code, or Email code. This does not apply if you are using the property code to log in - in that case, anyone with the code can log in.
- A company in the form of an AB is trying to log in. Currently, it is not possible for an AB to log in using its corporate ID number.
- You have a protected identity.
If the above does not apply to you, there are other reasons why you may experience login issues:
You are not in our system (does not apply to those using the property code):
- If you are not in our system, logging in is not possible because our system cannot match your login information with the information in our system. If you are not included, it may be because you were not included in the object file or API from us. Learn more about the object file here: What is an object file?
This can be due to:
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- You are a new resident. See more here: When can I as a new resident log in to the app?
- There is a technical issue with the loading of the object file or API. If your information has been included in the object files or API to us, but you still do not appear in our system.
You are in our system but still cannot log in:
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- Incorrect information is registered in our system, which means we have the wrong information. For example, if the wrong personal number, phone number, or email address is registered with us, this will be included in our data. This leads to our system being unable to verify you correctly.
- Your lease has expired.
- You have BankID on another device. In that case, try logging in using one of the other login options.
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