Ellen Kaspersson

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Activity overview

Latest activity by Ellen Kaspersson
  • Ellen Kaspersson created an article,

    I am experiencing issues with the payment flow in the app

    Issues in the payment process can occur for various reasons. It might be due to an outage at your bank, problems with BankID, limitations imposed by your bank, a technical issue within the payment ...

  • Ellen Kaspersson created an article,

    Cancel an invoice

    If there is an incorrect invoice in the app that should not be paid, you have the option to cancel it yourself in the app: Go to the payment view and click on the three dots next to the invoice th...

  • Ellen Kaspersson created an article,

    Share Invoices

    For security reasons, only one person per housing contract receives the invoices in the app. If there is someone else on the contract who also wants to receive the invoices in their app, the person...

  • Ellen Kaspersson created an article,

    My invoices are not appearing in the app

    If there is an active integration for invoices, rent or fee invoices can be uploaded to the app for you. You can then choose to pay them directly in the app, copy the payment details to pay outside...

  • Ellen Kaspersson created an article,

    Language Support

    When downloading the housing app, you will be prompted to choose a language in the app. Currently, you can choose between Swedish and English. You can also change the language later once logged int...

  • Ellen Kaspersson created an article,

    How does the payment function in the app work

    In Boendeappen, we offer our users a convenient and secure payment service, safely via your own internet bank but in a different interface.The advantages of the payment service are: No activation ...

  • Ellen Kaspersson created an article,

    Add a guest user

    In general it is only possible to log in to the Boendeapp Avy if you are listed on the contract for the residence. However, guest accounts make it possible for you as the contract holder to invite ...

  • Ellen Kaspersson created an article,

    Login methods

    There are four different ways to log in to Boendeappen:Mobile BankIDThe primary login method for the app, which is automatically preselected. This login method relies on your personal number being ...

  • Ellen Kaspersson created an article,

    Log in for a new resident

    This depends on the setup between Boendeappen Avy and your property owner/manager.In most cases, logging in is possible as soon as you have been registered in the property management system and the...

  • Ellen Kaspersson created an article,

    I experience log in issue

    There are several reasons why you might not be able to log in. Here are some possible causes: You are not supposed to log in: You are not listed on the lease and have not been invited to the app ...